Our friendly team is here to help.

If you have any further questions or need assistance, please don't hesitate to contact our customer support team at support@bluway.com.au

We have a 30-day return policy. If you are unsatisfied with your purchase, you can return the item within 30 days of receiving it. Please make sure the item is in its original condition, unused, and with all tags and packaging intact. To initiate a return, please get in touch with us at support@bluway.com.au

Please note that return shipping costs will be the customer's responsibility.

Shipping times may vary depending on your location and the product you ordered. Generally, your order takes about 7-14 business days to arrive. However, please note that due to the current global situation, there may be some delays in shipping. Rest assured, we are doing our best to get your order as soon as possible.

If you need to cancel or make changes to your order, please get in touch with us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we cannot make any changes or cancellations.

Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs fees, import duties, and taxes, which are the customer's responsibility. We recommend checking with your local customs office for more information on potential charges.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

Yes, we offer wholesale and bulk discounts for specific products. If you are interested in purchasing a large quantity of items, please get in touch with us at support@bluway.com.au for more information.

If your item arrives damaged or defective, please get in touch with us immediately. We will work with you to resolve the issue and ensure you receive a replacement or a refund.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package on our website or the shipping carrier's website.

Unfortunately, we do not accept returns on sale items. All sale items are final sale and cannot be returned or exchanged.

If you have a question, concern, or issue that's not addressed in our FAQ, please don't hesitate to get in touch with our customer support team at support@bluway.com.au

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